Welcome to SALT-SAFE, a DBA of 28 Oaks Global Solutions LLC (“we,” “us,” or “our”). By accessing or using our website located at www.salt-safe.com (the “Site”), you agree to be bound by these Terms and Conditions (“Terms”). If you do not agree to these Terms, please do not use the Site.
1. Use of the Site
You agree to use the Site for lawful purposes only and in accordance with these Terms. You must be at least 18 years of age or have the involvement of a parent or guardian to use this Site.
2. Intellectual Property Rights
All content on this Site, including but not limited to text, graphics, logos, images, videos, and product designs, is the property of SALT-SAFE or its content suppliers and is protected by U.S. and international copyright, trademark, and other intellectual property laws.
You may not copy, reproduce, distribute, or create derivative works from any content on this Site without our express written permission.
3. Orders and Payment
When you place an order through our Site, you agree to provide accurate, complete, and current information. All orders are subject to acceptance and availability. We reserve the right to cancel or refuse any order at our discretion.
Prices are listed in U.S. dollars and are subject to change. Payment must be made at the time of purchase through our designated payment processor.
4. Shipping and Returns
Please refer to our Shipping & Returns Policy for details on delivery times, costs, and return procedures.
5. Limitation of Liability
To the fullest extent permitted by law, SALT-SAFE and its affiliates will not be liable for any indirect, incidental, special, or consequential damages that result from the use of, or inability to use, the Site or any products purchased through the Site.
All products are provided “as is” and without warranties of any kind, either express or implied.
6. Product Information and Disclaimer
We make every effort to ensure product information is accurate, but we do not warrant that product descriptions, images, or other content on the Site are accurate, complete, reliable, current, or error-free.
Our products are designed for specific use cases. Users are responsible for determining the suitability of any product for their intended purpose. Improper use may void any product warranties and result in personal injury or damage.
7. User Submissions
If you submit reviews, suggestions, testimonials, or other content, you grant SALT-SAFE a non-exclusive, royalty-free, perpetual, and worldwide license to use, reproduce, modify, and display such content in connection with our business.
8. Prohibited Conduct
You agree not to:
9. Third-Party Links
Our Site may contain links to third-party websites. We are not responsible for the content, policies, or practices of any third-party websites or services.
10. Governing Law
These Terms are governed by the laws of the State of Florida without regard to conflict of law principles. Any disputes arising from the use of this Site shall be subject to the exclusive jurisdiction of the state and federal courts located in Florida.
11. Changes to Terms
We reserve the right to update or change these Terms at any time. Changes will be posted on this page with an updated effective date. Your continued use of the Site after changes are made constitutes your acceptance of those changes.
12. Contact Information
If you have any questions about these Terms, please contact us at:
Thank you for purchasing from SALT-SAFE, a brand of 28 Oaks Global Solutions LLC. We stand behind the quality of our products and want you to feel confident in your purchase. Please review our return and refund policy below.
30-Day Money-Back Guarantee
If you are not 100% satisfied with your purchase, you may request a full refund within 30 days of delivery—no questions asked.
To be eligible for a refund:
How to Request a Return
To initiate a return, please contact us at the links above:
Include: your order number, reason for return, and any relevant photos (if applicable).
We will provide return instructions and a return authorization number (RMA), which must be included with your shipment.
Refund Processing
Once we receive and inspect the returned product, refunds will be issued to the original payment method within 5–7 business days.
If the product is returned damaged beyond normal use, a partial refund may be issued at our discretion.
Returns After 30 Days
We do not generally offer refunds beyond the 30-day period. However, exceptions may be made under the following conditions:
A manufacturing defect is discovered (see Warranty Policy below).
You received the wrong item or your product was damaged in shipping.
You are requesting an exchange or store credit.
Please contact our customer service team to discuss any issues beyond the 30-day window.
Limited Warranty (1 Year)
SALT-SAFE warrants our products against defects in materials and workmanship for 1 year from the date of delivery. If a covered issue arises, we will repair or replace the item at no cost to you (excluding installation or labor, if applicable).
This warranty does not cover:
To file a warranty claim, contact our team with proof of purchase and a description of the issue. We may request photos or videos to support the claim.
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